{"xsrfToken":"98536e8b19dfebd381fbe3a1de6cf35185751230_lout","branding":{"id":"3","key":"nepsuprt","name":"Altimeter Support","portalBaseUrl":"/servicedesk/customer/portal/3"},"helpCenterBranding":{"logoId":"","isLogoAvailable":false,"helpCenterTitle":"Welcome to the Customer Support Portal","sharedPortalName":"Alti-2 Customer Support Portal","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"Welcome to the Customer Support Portal","sharedPortalName":"Alti-2 Customer Support Portal","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#0074e0","helpCenterTitleColor":"#ffffff","useDefaultBanner":true,"isBannerAvailable":false,"hasTopBarBeenSplit":false},"portal":{"id":"3","key":"nepsuprt","projectId":10502,"serviceDeskId":3,"name":"Altimeter Support","description":"<p>Welcome! You can raise a altimeter support request from the options provided.</p>\n<p>If you have a sport altimeter that needs a repair:<br> Please use the \"Repair Request\" button on the following webpage: <a href=\"https://alti-2.com/registration-and-warranty/\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">https://alti-2.com/registration-and-warranty/</a></p>","portalBaseUrl":"/servicedesk/customer/portal/3","reqTypes":[{"id":"18","name":"Other questions","descriptionHtml":"","callToAction":"Other questions","introHtml":"<p>Don't see what you're looking for? Select this option and we'll help you out.</p>","icon":10800,"iconUrl":"https://alti-2.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10800","groups":[3],"key":""},{"id":"19","name":"Report a bug","descriptionHtml":"","callToAction":"Report a bug","introHtml":"<p>Tell us the problems you're experiencing.</p>","icon":10810,"iconUrl":"https://alti-2.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10810","groups":[3],"key":""},{"id":"22","name":"Request an RMA - For Tactical Use","descriptionHtml":"","callToAction":"Request an RMA - For Tactical Use","introHtml":"<p>Were you told you need to return your tactical unit to us for replacement/repair? Fill out this form.</p>","icon":10841,"iconUrl":"https://alti-2.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10841","groups":[3],"key":""},{"id":"20","name":"Suggest a new feature","descriptionHtml":"","callToAction":"Suggest a new feature","introHtml":"<p>Let us know your idea for a new feature.</p>","icon":10845,"iconUrl":"https://alti-2.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10845","groups":[3],"key":""},{"id":"21","name":"Suggest improvement","descriptionHtml":"","callToAction":"Suggest improvement","introHtml":"<p>See a place where we can do better? We're all ears.</p>","icon":10832,"iconUrl":"https://alti-2.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10832","groups":[3],"key":""},{"id":"15","name":"Technical support","descriptionHtml":"","callToAction":"Technical support","introHtml":"<p>Need help configuring, or troubleshooting? Select this to request assistance.</p>","icon":10806,"iconUrl":"https://alti-2.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10806","groups":[3],"key":""},{"id":"17","name":"Paralog questions","descriptionHtml":"","callToAction":"Paralog questions","introHtml":"<p>Need help buying or using Paralog? Select this and we'll be happy to answer your questions.</p>","icon":10801,"iconUrl":"https://alti-2.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10801","groups":[],"key":""}],"reqGroups":[{"id":3,"name":"General"}],"orderMapping":{"3":[22,15,18,19,20,21]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"5751db2f-6b74-358b-886c-398de10a7ceb","appLinkName":"System Confluence","appLinkUrl":"https://alti-2.atlassian.net/wiki","spaceKey":"NEPSUPRT","spaceName":"Neptune/N3/Atlas Support","spaceUrl":"https://alti-2.atlassian.net/wiki/spaces/NEPSUPRT","isServer":false},"labels":[],"projectKey":"NEPSUPRT","serviceDeskId":3,"kbLinkDomainURLs":["https://alti-2.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":3,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"NEPSUPRT","userLanguageHeader":"N3/Atlas Logbook Bug","userLanguageMessageWiki":"<p>The N3/Atlas logbook fix is complete! (more information can be found <a href=\"https://alti-2.atlassian.net/servicedesk/customer/kb/view/3375105\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\" style=\"text-decoration: underline;\">here</a>).</p>","defaultLanguageHeader":"N3/Atlas Logbook Bug","defaultLanguageMessage":"The N3/Atlas logbook fix is complete! (more information can be found [here|https://alti-2.atlassian.net/servicedesk/customer/kb/view/3375105]).","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIzYWY4NzJmOS01N2U1LTRjZGItOTIyNi1lMjFlZTM1NWY1NzgiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwNTAyIjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NDcyMzEwNDEsIm5iZiI6MTc0NzIyOTg0MX0.xqe44zQ6HPxsJ6ssRLgPrmXMgv9HkS2Rf2DVvuGwMBY","targetCollection":"upload-project-10502","endpointUrl":"https://api.media.atlassian.com","clientId":"3af872f9-57e5-4cdb-9226-e21ee355f578","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[]}},"reqCreate":{"id":18,"projectId":10502,"form":{"name":"Other questions","descriptionHtml":"","callToAction":"Other questions","intro":"<p>Don't see what you're looking for? Select this option and we'll help you out.</p>","instructions":"","icon":10800,"iconUrl":"https://alti-2.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10800","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Summary","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"Description","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"attachment","jiraFieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Attachment","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/3/create/18","requestValidateBaseUrl":"/servicedesk/customer/portal/3/validate/18","calendarParams":{"firstDay":0,"date":"2025-05-14T09:37:21-0400","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"5751db2f-6b74-358b-886c-398de10a7ceb","appLinkName":"System Confluence","appLinkUrl":"https://alti-2.atlassian.net/wiki","spaceKey":"NEPSUPRT","spaceName":"Neptune/N3/Atlas Support","spaceUrl":"https://alti-2.atlassian.net/wiki/spaces/NEPSUPRT","isServer":false},"labels":[],"projectKey":"NEPSUPRT","serviceDeskId":3,"kbLinkDomainURLs":["https://alti-2.atlassian.net"]},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":true,"showRecaptcha":false,"siteKey":"","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIzYWY4NzJmOS01N2U1LTRjZGItOTIyNi1lMjFlZTM1NWY1NzgiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwNTAyIjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NDcyMzEwNDEsIm5iZiI6MTc0NzIyOTg0MX0.xqe44zQ6HPxsJ6ssRLgPrmXMgv9HkS2Rf2DVvuGwMBY","targetCollection":"upload-project-10502","endpointUrl":"https://api.media.atlassian.com","clientId":"3af872f9-57e5-4cdb-9226-e21ee355f578","tokenDurationInMins":20},"hasProformaForm":true,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":true,"formTemplateData":{},"linkedJiraFields":[]},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}

{"headless":false,"tourEnabled":false,"wacLink":"https://www.atlassian.com/software/jira/service-desk/powered-by?utm_medium=jira-in-product&utm_source=jira_service_desk_portal_footer&utm_content=alti-2","contactLink":"/secure/ContactAdministrators!default.jspa","serviceDeskVersion":"3.3.0-OD","contextPath":"","xsrfToken":"98536e8b19dfebd381fbe3a1de6cf35185751230_lout","baseUrl":"https://alti-2.atlassian.net/servicedesk/customer","relativeBaseUrl":"/servicedesk/customer","jiraDisplayUrl":"https://alti-2.atlassian.net","customerLoginEnabled":true,"maxAttachmentSize":"1073741824","gravatarEnabled":true,"onDemand":true,"disabledFeatures":[],"enabledDarkFeatures":[],"calendarDateData":{"months":["January","February","March","April","May","June","July","August","September","October","November","December"],"monthsShort":["Jan","Feb","Mar","Apr","May","Jun","Jul","Aug","Sep","Oct","Nov","Dec"],"weekdaysShort":["Sun","Mon","Tue","Wed","Thu","Fri","Sat"],"weekdays":["Sunday","Monday","Tuesday","Wednesday","Thursday","Friday","Saturday"]},"mediaApiExternalUrl":"https://api.media.atlassian.com","mediaApiAppClientId":"3af872f9-57e5-4cdb-9226-e21ee355f578","optedInFeatures":{},"fabricEmojiUrl":"/gateway/api","helpCenterType":"BASIC","traceId":"e19518b81a62485bae6d35a7cde4c212","siteDefaultLanguageTag":"en-US","featuredValues":{"multiHelpCenterEnabled":false,"hcAIAnswersEnabled":false,"jsmAiConfigEnabled":false,"helpCenterCustomizationEnabled":false},"helpCenterHomePageSlug":"portals","anonymousEnabled":true,"requestIntroEnabled":true}